Publications

2008

Complaints in the Charity Sector
23 May 2008

Full report (1.9 MB) is available here
Summary report (287 KB) is available here

2006

Scrutiny and the Consumer
This paper outlines the SCC approach to the scrutiny of public services, including all inspection, auditing, regulation and complaints handling functions. It argues for greater consumer involvement and focus in the activities of scrutiny bodies and for the results of these activities to be visible and available to consumers.
288KB November 2006

Response to review of code of practice of joint inspection of child protection services
The SCC sets out its concerns about the need for children and their parents to be properly informed and asked for their consent before joint inspection teams are allowed to look at personal records.
September 2006
84KB

Working for a healthier Scotland: NHS 24’s strategy, 2006-2009

SCC welcomes this document and generally supports the strategy.

July 2006
85KB

2005

Written evidence to the Education Committee on the Joint Inspection of Children's Services and Inspection of Social Work Services Scotland Bill
33KB November 2005

In the Shadows: Emergency out of hours social work services in Scotland

A report on how these vital services are provided across Scotland.
220KB   January 2005

2004

Layman's terms?: the involvement of lay people in the inspection of public services

This report covers several public services, and makes general recommendations which apply to the area of social care as much as to other service areas.

December 2004

Response to regulation of health care support staff and social care support staff in Scotland
September 2004
34KB

Revised Care Commission Complaints Procedure

SCC comments on the revised procedure
May 2004
19KB

2002

Regulation of mental health care: a policy paper

This policy paper summarises a consultation on the regulation of mental health care, and calls for consideration to be given to simplifying the regulatory process, and to rationalising the number of bodies involved.

September 2002 ISBN 0-907067-94-8  £10.00 by post

2001

Response to Scottish Commission for the Regulation of Care and the Scottish Social Services Council's consultation on complaints procedures
November 2001 36KB

Regulation of mental health care: a discussion paper

October 2001

Draft National Standards: Second Tranche
July 2001
30KB 

Response to Better Care for all our futures

July 2001
39KB 

Care Development Group
June 2001
30KB

Response to the report "A Joint Future" of the Joint Future Group.
January 2001
25KB

2000

Response to the Scottish Executive consultation on regulating care and the social services workforce.

March 2000

1999

Charging on:a survey of local authority practice in providing information about charges for non-residential community care services

The report shows wide variation in the style and quality of information, and also in the level of charges and how these are applied.

June 1999

Response to the White Paper "Aiming for Excellence: modernising social work services in Scotland"

May 1999
31KB 

Response to the consultation paper "Modernising social work services: a paper on workforce regulation and education"

February 1999
30KB 

1998

Response to the Consultation Paper "Community Care (Direct Payments) Act 1996: Review"
July 1998
28KB

Response to the consultation paper "Community Care (Direct Payments) Act 1996: a guide for people who receive direct payments"

February 1998
33KB