Current work

The National Consumer Council has produced a series of reports on meeting basic needs.

NCC Everyday Essentials: meeting basic needs

Complaints in the Charity Sector

During 2007/08 the SCC carried out research into the complaints procedures of large charities in Scotland.

The research aimed to:

* explore how complaints are handled in the charity sector;

* explore the accessibility of complaints procedures for consumer of charity sector organisations; and

* identify good practice in complaints handling from the charity sector.

The research was supported by an advisory group including representatives of the Association of Chief Officers of Scotttish Voluntary Organisations, the Care Commission, the Office of the Scottish Charity Regulator, the Scottish Council for Voluntary Organisations, the Scottish Government and the Scottish Public Services Ombudsman.

The report is due for publication in May 2008.

For further information please contact Jennifer Wallace, Policy Manager on 0141 227 6450 or email jwallace@scotconsumer.org.uk.