Publications - Regulation and self regulation
2008
Complaints in the Charity Sector
23 May 2008
Full report 
(1.9 MB) is available here
Summary report (287 KB) is available here
Making markets work for Consumers in Scotland - everyone benefits
Consumer switching behaviour and attitudes in key markets
6 May 2008
(993 KB)
Many of Scotland's consumers are happy to switch providers across a range of household services with the aim of getting better deals on price and quality. However, key groups are still being left behind.
A full report can be found by clicking the above link, however a report including the research data can be found here (513 KB).
Written Evidence to the Scottish Broadcasting Commission
The SCC is clear that a thriving broadcasting and creative industry in Scotland is in the best interests of consumers and that a coherent strategy for the industry as a whole is long overdue. We believe that a stronger voice for consumers must be part of this strategy and that it will play a key role in delivering benefits to those who make programmes,those who watch them, and to the wider society.
3.14MB (large file)
Scottish Consumer Council response to the OFT Annual Plan 2008/09 Consultation
February 2008
The Scottish Consumer Council welcomes the opportunity to comment on the Office of Fair Trading's Annual Plan 2008/09 consultation. We congratulate the OFT on this well-structured plan and particularly welcome the focus on improving outcomes for consumers and on evaluating the OFT's impact on markets.
64KB
Response to Choosing Scotland's Future: A National Conversation
February 2008
91KB
18/01/08
212 KB
2007
Response to the Water Industry Commission’s Consultation on its Approach to the 2010-14 Price Review -
The SCC welcomes the Commission's early commitment to effective consultation on the next price review but believe that much more needs to be done to engage with ordinary consumers and also to embed the consumer perspective in the regulatory process. Consumers should be the key beneficiaries of regulation and we would be happy to work with the Commission to help make this happen.
64KB March 2007
Response to the Ofcom Digital Dividend Review
The spectrum is a public resource, allocated through international agreements between states. We recognise Ofcom’s desire to make the best use of the released spectrum and the objectives of promoting innovation and a flexible approach to spectrum use that will allow for the development of services that will bring added value to consumers in the future. However, we believe that reliance, almost exclusively, on the market to deliver this will bring risks to some consumers and that it runs the risk of exacerbating rather than relieving the digital divide that still persists in Scotland.
79KB March 2007
2006
Scrutiny and the Consumer
This paper outlines the SCC approach to the scrutiny of public services, including all inspection, auditing, regulation and complaints handling functions. It argues for greater consumer involvement and focus in the activities of scrutiny bodies and for the results of these activities to be visible and available to consumers.
288KB November 2006
Response to review of code of practice of joint inspection of child protection services
The SCC sets out its concerns about the need for children and their parents to be properly informed and asked for their consent before joint inspection teams are allowed to look at personal records.
September 2006
84KB
Proposed National Register of Tartans Bill
Response to the Scottish Executive on the Proposed National Register of Tartans Bill
August 2006
50KB
SCC response to the Communities Scotland consultation on proposals to refocus the regulation and inspection framework for housing.
172KB June 2006
Evidence to justice 2 committee on the legal profession and legal aid (Scotland) bill
109KB March 2006
The Regulation of New House Building in Scotland
Report of a seminar held jointly by the Scottish Consumer Council and the Law Society of Scotland on the Regulation of New House Building in Scotland.
193KB March 2006
2005
The consumer and trading standards agency
Response to the Department of Trade and Industry consultation by the Scottish Consumer Council, National Consumer Council and Welsh Consumer Council
October 2005
175KB
Response to Ofcom review of the universal service obligation: statement and further consultation
The Scottish Consumer Council has issued a warning about proposals that could lead to the removal of public phone boxes from many parts of the country.
October 2005
212KB
Response to the Civic Government (Scotland Act 1982) licensing of taxi/private hire car booking offices
September 2005
78KB
Regulation of private landlords
Response to the Scottish Executive consultation on the Regulation of Private Landlords under the Antisocial Behaviour etc. (Scotland) Act
September 2005
92KB
September 2005
82KB
Refreshing the NHS QIS patient and public partnership—a reform agenda
September 2005
128KB
Making the Difference
Scottish Consumer Council (in association with MORI Scotland) research on parents' views of Scottish Executive proposals to imrove parental involvement and representation in schools. (A summary is also available by clicking here).
543KB September 2005
128KB
165KB July 2005
June 2005
100KB
Making the difference—improving parents’ involvement in schools
Response to the Scottish Executive consultation on the draft bill
June 2005
340KB
Representing and involving parents: a discussion paper
128KB May 2005
Evidence to the Communities Committee of the Scottish Parliament on the Housing (Scotland) Bill
68KB May 2005
Consumer Information on the Inspection of Food Premises
115KB March 2005
Clyde and Hebrides Ferry Services: draft service specification - consultative arrangements
March 2005
32KB
Regulation of the New House Building Market in Scotland
247KB
March 2005
Smoking, Health and Social Care (Scotland) Bill
The SCC's written evidence to the Health Committee of the Scottish Parliament comments on Part 2 and 3 of the Bill, which deal with dental, pharmaceutical and opthalmic services.
104KB February 2005
A Review of School Transport Contracts in Scotland
A summary of this report can be downloaded here.
228KB January 2005
Strengthening the links between parents, children and Scottish education providers
256KB January 2005
Free by post
Making consumer organisations work for consumers in Scotland
This report gives practical guidance on how consumer organisations, operating at UK and Scottish level, can best represent and promote the consumer interest in Scotland.
315KB
July 2004 £14.00 by post
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