Reports 
Reports from the last two years are listed in chronological order below. Earlier reports can be found in archived reports.
2008
Making markets work for Consumers in Scotland - everyone benefits
Consumer switching behaviour and attitudes in key markets
6 May 2008
(993 KB)
Many of Scotland's consumers are happy to switch providers across a range of household services with the aim of getting better deals on price and quality. However, key groups are still being left behind.
A full report can be found by clicking the above link, however a report including the research data can be found here (513 KB).
Call for improvement: towards a strategic approach to customer care in public services - Conference Report
21 January 2008
2007
3 December 2007
(3.07 MB)
Rural Advocacy in Scotland
12 Novermber 2007
Scotland's rural communities need to be given a louder voice and Scottish Government policies need to be properly "rural proofed", according to the findings of a new study published by Scotland's foremost consumer organisation.
Full Report (1.27MB)
Summary (2.67MB)
Fit for the Future: Young People's Participation in Physical Activity in Scottish Secondary Schools
This report presents the findings of an Ipsos MORI Scotland poll of almost 2000 young people across Scotland which explored their participation in school-based physical activity (both in class time and through extra curricular activities) and investigate their attitudes towards this and any barriers they experience.
November 2007
2.16MB
School Councils and Pupil Participation in Scottish Secondary Schools
This report summarises research into secondary school pupils participation through school councils (sometimes known as pupil councils) and more generally on pupil participation in schools. The research consisted of a Ipsos MORI Scotland poll of approximately 2000 young people aged 11 - 18.
October 2007
729 KB
Consumer Experiences of Property Management Services: A case study (summary report)
This report summarises research into consumer experiences of property management services.
August 2007
Summary - 586KB
Consumer Experiences of Property Management Services: A case study (full report)
This publication reports on the full findings of the case study into consumer experiences of property management services carried out in the Dennistoun area of Glasgow in 2007.
August 2007
Full report - 664KB
Young People and Food Safety - Five Years On
June 2007
100KB
Stakeholder Perspectives of the Scottish Diet Action Plan Review
June 2007
Following the publication of the Review of the Scottish Diet Action Plan commissioned by NHS Health Scotland, the SCC held a Chairman’s Lunch with key stakeholders. The occasion saw a lively debate with a marked consensus on many issues. In order for these views to reach a wider audience, SCC has published “Stakeholder Perspectives on the Diet Action Plan Review”. It is hoped that this will spark further interest and lead to action. Further details are available on the food pages.
100KB
Call for improvement: the experience of members of the public in contacting their local NHS
May 2007
This report explores what happens when members of the public contact the NHS in their local area by phone or email looking for information or advice. It shows that some NHS boards are better than others at handling calls and emails, but that in many cases people do not get the information or advice they are looking for. The report makes a series of recommendations about how boards could do better in this area.
491KB
418KB
Scrutiny and the Consumer — Literature Review
April 2007
Compiled on behalf of the Independent Review of Inspection, Audit, Regulation and Complaints Handling in Public Services in Scotland. For further information on the Independent Review visit www.scotland.gov.uk.
467KB
Transforming Public Services — Meeting the Minister
March 2007
The SCC facilitated three meetings in Ayr, Glasgow and Dundee between Tom McCabe, Minister for Finance and Public Service Reform and public service users. The discussion sessions were part of the dialogue on public service reform that took place across Scotland during 2006/07. Reports on other aspects of the Transforming Public Services agenda can be downloaded from www.scotland.gov.uk
331KB
Briefing paper on the Single Survey and Property Sale Questionnaire
March 2007
229KB
National Accreditation Scheme for Property Managers
This briefing paper outlines the arguments for a national accreditation scheme for property managers and makes recommendations for the role and responsibilities of the scheme. It is based on the findings of a working group convened by Communities Scotland (www.communitiesscotland.gov.uk).
314KB February 2007
Home-based Education: Towards Positive Partnerships
This report provides an in-depth analysis of the implementation of the Scottish Executive Guidance On The Circumstances In Which Parents Can Choose To Educate Their Children At Home. The research was timed to coincide with the Scottish Executive consultation on the Review of this Guidance.
661KB February 2007
Home-based Education: Towards Positive Partnerships - Summary Report
This publication summarises our recent research into the partnership between home-educating families and local authorities.
504KB February 2007
Consumer - What's in a name? - January 2007
Why it can be helpful to think of people as consumers.
711KB January 2007
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