ࡱ> M vbjbj== "WW\lddd8.ete\ gj"jjjuTɅikkkkkk$ ;:uIjjQIIIX jjiIiI6IhEjf 僫G7adM%E$05NINEINational Consumer Council (NCC) Publication Scheme The aim of this publication scheme is to set out What information we publish or intend to publish as a matter of course How this information will be published Whether the information will be available free of charge or on payment. The scheme listed below has been compiled to reflect the various work activities undertaken by NCC and is intended to provide a framework for accessing information. The publication scheme divides the information published by NCC into three broad topic areas. The scheme also covers the information held by the Councils in Scotland and Wales. To help identify specific document types there is a breakdown summarising the types of publication to be found under each topic heading, indicating their availability and status. Procedures for making requests The majority of information and publications can be downloaded free of charge from our website  HYPERLINK "http://www.ncc.org.uk" www.ncc.org.uk. All other requests should be made either in person, by telephone, e-mail, fax or post to the Publications Officer. We endeavour to respond to your information request within 10 working days of receipt of your request. There may be a charge for publications or materials. A full price list is available on request. Complaints procedure What happens if I am not satisfied with the service I receive? Our policy is to be as open as possible and supply the information you have requested, but we may withhold information if we consider its release would be excluded under the Act or Data Protection Act. If information within a document made available under this Publication Scheme is withheld the document will be clearly marked to show where information has been removed and the exemption we have used. If we refuse to supply all or part of any other information you have asked for we will write to you giving our reasons for refusal. The reasons will be based on the exempted categories in the Freedom of Information Act 2001 or the Environmental Information Regulations 1992. If you are not satisfied with the reasons you have the right to appeal to the information Commissioner. You may also appeal if you believe the charges we have made to supply information are unfair or that we have not complied with our obligations under that requirement. NCC AS AN ORGANISATION (pg3) Information about our organisation and role. Strategic Management (Pg4) Document reflecting NCCs decision processes at the highest level Organisation structure(pg8 ) Documents which describe the structure of NCC, SCC and WCC Organisation policies (pg8 ) Documents reflecting the policies which NCC, SCC, WCC work to. Funding (pg8 ) Documents explaining the funding sources of NCC, SCC, WCC COMMUNICATIONS(pg 9) Documents relating to NCCs communications with decision makers POLICY(pg10 ) Documents relating to NCCs policy work SCOTLAND(pg22 ) Information about our current work priorities and projects undertaken in Scotland WALES(pg27 ) Information about our current work priorities and projects undertaken in Scotland NCC AS AN ORGANISATION The National Consumer Council is unique. We are a consumer policy and research organisation with a special focus on the needs of disadvantaged consumers. We look for the big consumer issues of the future and lobby to shape todays consumer policy debate. We are independent of government, but benefit from a close working relationship, pressing our case in a way other cannot. And we have sister organisations in Wales and Scotland, and strong links in Northern Ireland, providing a good basis for us to represent all consumers, in the UK and in Europe. Strategic Management (pg 4) Document reflecting NCCs decision processes at the highest level Meetings (pg4 ) Documents(pg6 ) Organisation structure(pg8 ) Documents which describe the structure of NCC, SCC and WCC Org chart Dept structure Manager profiles Contact points Organisation policies (pg8 ) Documents reflecting the policies which NCC, SCC, WCC work to. HR Procurement FOI RES Complaints Code of Openness Data protection Funding (pg 8) Documents explaining the funding sources of NCC, SCC, WCC Friends Terms of reference Membership Events/meetings calendar Link to annual accounts Strategic Management Meetings  Publication: NCC Board Membership, Terms of Reference, Agendas and supporting documentation and Minutes Status: Partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Papers and confidential documents closed until no longer commercially sensitive. Archives of previous meetings available   Publication: SCC Council Membership, Terms of Reference, Agendas and supporting documentation and Minutes Status: Partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post SCC Notes: Papers and confidential documents closed until no longer commercially sensitive. Archives of previous meetings available   Publication: WCC Council Membership, Terms of Reference, Agendas and supporting documentation and Minutes Status: Partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post WCC Notes: Papers and confidential documents closed until no longer commercially sensitive. Archives of previous meetings available   Publication: Advisory Group Membership, Terms of Reference, Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Audit committee Membership, Terms of Reference, Minutes and papers. Status: The minutes and papers can be fully open, partially open or fully closed depending on their contents. Membership and Terms of Reference fully open. Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Confidential minutes and papers will be fully closed and not available.   Publication: Human Resource and Remuneration Committee Membership, Terms of Reference, agendas Status: Partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Membership, Terms of Reference and Agendas fully open.   Publication: Policy Management Meetings Membership, Terms of Reference, agendas Status: partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Membership, Terms of Reference and Agendas fully open. Minutes and papers closed until no longer commercially sensitive   Publication: Operational Management Meetings Membership, Terms of Reference, , agendas, Status: partially open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Membership, Terms of Reference and Agendas fully open. Minutes and papers closed until no longer commercially sensitive or remaining closed if containing personal information    Documents  Publication: Corporate Plan - summary Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Corporate Plan is a commercial sensitive document whilst in the development stage and will be made available once formally agreed.   Publication: Work plan Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Corporate Performance indicators Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Memorandum of Articles Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Memorandum of Understanding Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Management Statement Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes:   Publication: Annual Report Status: fully open Availability: NCC Annual Report  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk SCC Annual Report  HYPERLINK "http://www.scc.org.uk" www.scc.org.uk WCC Annual Report www.wcc.org.uk By post NCC   Publication: Annual Accounts Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC   Organisation structure Documents which describe the structure of NCC, SCC and WCC Org chart NCC org chart WCC org chart SCC org chart Dept structure Manager profiles Contact points Organisation policies Documents reflecting the policies which NCC, SCC, WCC work to. Complaints Data protection Freedom of Information Human Resources Procurement Race Equality Scheme Funding Documents explaining the funding sources of NCC, SCC, WCC Friends Membership Terms of Reference Events and Meetings calendar Link to annual accounts Financial Statement COMMUNICATIONS Events calendar Publications Factsheets NCC Bulletins Good practice guides Consultation responses NCC research findings Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Corporate literature Website The majority of NCC reports are now available on NCCs website for free download. Hardcopies of the report can be purchased from NCC 0207 7303469. POLICY Policy work for NCC London is divided into Policy Research and Strategy and Policy Research and Development. Areas of work are listed below. The majority of NCC reports are now available on NCCs website for free download. Hardcopies of the report can be purchased from NCC 0207 7303469. Policy work for SCC and WCC are listed are also listed below. SCC Policy WCC Policy POLICY RESEARCH AND STRATEGY(pg 11) Information about our work priorities and current projects and research Food Policy(pg 11) Campaigning for more consumer-focused food and agricultural policies, with better information for consumers Financial Services(pg 11) Examines changing consumer financial needs and futures and the role of public and private sector providers of financial products and services Meeting Basic needs(pg 12) Seeking to provide solutions to the problems consumer face in obtaining the goods and services essential to meeting basic needs Models of Representation(pg 12) Focusing on consumers of both private and public goods and services, particularly looking at the interests of disadvantaged consumers. Risk (pg 13) Explores the risks that consumers face in the areas of financial services, food, health and new technologies Sustainable development(pg 13) Focusing on green and environmental issues that are of concern to consumers Transport policy(pg 14) Representing the consumer interest in regulated industries providing models of best practise POLICY RESEARCH AND DEVELOPMENT(pg 15) Information about our current development and campaigning work Education and Information(pg 15) Concerned with the skills, attitudes, knowledge and understanding to become an effective consumer Stronger Voice(pg 16) Training package that develops the skills and expertise essential to effective consumer representation Trading fairly(pg16 ) Campaigning for a one-stop-shop information service based on the track records of traders Consumer Network(pg17 ) A group of people across England who keep the NCC up-to-date about consumer issues affecting them and their communities. Consumer protection(pg 17) Campaigns for tighter laws to catch unfair practices and greater powers for local trading standards officers and for regulators of essential service industries. Consumer Credit(pg18 ) Campaigning for more effective enforcement of consumer credit licences Self Regulation (pg 18) Best practice and guidance for credible self regulation EU governance(pg 19) Work on reviewing and reforming the governance of the EU Financial Services(pg 20) Input into the Financial Ombudsman Services jurisdiction POLICY RESEARCH AND STRATEGY Food Policy Publications Factsheets Good practice guides Consultation responses NCC research findings Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Events calendar Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Financial Services Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Events calendar Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Meeting Basic Needs Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Models of Representation Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Risk  Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Campaign materials Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.   Sustainable development  Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Transport Policy  Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. POLICY RESEARCH AND DEVELOPMENT Education and Information(pg 15) Consumer Education Consuming Passions Net benefit Quality Mark research project Stronger Voice(pg 16) Trading fairly(pg 16) Consumer Network(pg 17) Consumer protection(pg 17) Consumer Credit(pg18 ) Self Regulation (pg 18) EU governance(19 ) Financial Services(pg20 ) Education and Information Consumer Education Consuming Passions a free resource for teaching consumer education through citzenship Net benefit Quality Mark research project Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Training materials and CD Rom Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Stronger Voice Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Training materials and CD Rom Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Trading Fairly  Trading Information Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Training materials and CD Rom Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Consumer Network Publications - Recruitment and Information pack Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Training materials and CD Rom Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Consumer Protection EU sales promotion regulation EC Communications on Consumer protection OFT Enterprise Bill DTI Prize competitions Green paper on Consumer Protection Super Complaints Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: Fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Consumer Credit Legislation  Credit Act 1974 EC Credit Directive Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Self regulation  General dental Council Audit Corgi Audit Quality Mark research project Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  EU Governance  Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  Financial Services  Insurance mediation directive Financial Ombudsman Services jurisdiction Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act.  SCOTLAND(pg 22) Utilities(pg22) Food(pg22 ) Health and Social Care(pg23 ) Local Government(pg 23) Housing(pg 24) Education(pg 24) Legal environment and rural affairs(pg 25) Transport(pg 25) Projects(pg 26) Consumer Networks(pg 26) WALES(pg 27) Access to Goods and Services(pg 27) Broadcasting(pg27 ) Consumer Education(pg 28) Credit Unions(pg28 ) Financial Services and Debt(pg29 ) Information and Communication technology(pg29 ) Language(pg 30) Sustainability(pg 30) Consumer Networks(pg 31) SCOTLAND Utilities Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Food Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Health and Social Care Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Local Government Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Housing Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Education Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Legal environment and rural affairs Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Transport Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Projects- Scottish Community Diet Project and Scottish Healthy Choice Award Scheme Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Consumer Networks Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. WALES Access to Goods and Services Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Broadcasting Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Consumer Education Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Credit Unions Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Financial Services and Debt Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Information and Communication technology Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Language Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Sustainability Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. Consumer Networks Publications Factsheets Good practice guides Consultation responses NCC Current reports NCC Report archives Policy briefings Published articles Written speeches Press releases Media and Parliamentary briefings Status: fully open Availability:  HYPERLINK http://www.ncc.org.uk www.ncc.org.uk By post NCC Notes: Background research and current projects partially open It is NCC policy to make the results of research available wherever possible through publication of final reports. Supporting research is also available on request after publication unless subject to provisions of the Data Protection Act. 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