Home SCC > What's on my record? > Advice and Assistance

Advice and assistance

For advice and assistance about access to your records, to complain or to order paper copies of the documents referred to in this guide, contact:

The Information Commissioner

Wycliffe House
Water Lane
Wilmslow SK9 5AF
Helpline: 08456 30 60 60 or 01625 54 57 45
Fax: 020 7025 7588
Email: use the online enquiry form at https://www.ico.gov.uk/Global/contact_us.aspx
Website - http://www.ico.gov.uk
Register of data controllers: http://www.esd.informationcommissioner.gov.uk/esd/search.asp

You can also contact the regional offices for guidance on the legislation:

Information Commissioner’s Office - Scotland

Tel: 0131 225 6341
Email: scotland@ico.gsi.gov.uk

Information Commissioner’s Office — Wales

Tel: 029 2044 8044
Email: wales@ico.gsi.gov.uk

Information Commissioner’s Office — Northern Ireland

Tel: 028 9051 1270
Email: ni@ico.gsi.gov.uk

Freedom of information

For paper copies of the Freedom of Information Factsheet on the Freedom of Information Act 2000, contact the Information Commissioner — see above.

For paper copies of Your right to know, a guide to the Freedom of Information (Scotland) Act 2002, contact:

The Scottish Information Commissioner

Kinburn Castle
Doubledykes Road
St Andrews
Fife KY16 9DS
Tel: 01334 464610
Fax: 01334 464611
Email: enquiries@itspublicknowledge.info
http://www.itspublicknowledge.info

Health records and the NHS complaints procedure

You can find local sources of information and advice on access to health records and how to use the NHS complaints procedure from the contacts below.

England
Patient Advice and Liaison Services

You can contact your local PALS by:
phoning your local hospital, clinic, GP surgery or health centre and asking for details of the PALS

• phoning NHS Direct on 0845 46 47
• searching the Office Directory on the PALS Online website http://www.pals.nhs.uk/.
• Online guidance on the NHS complaints procedure in England is given in Complaints about NHS services.

Wales
Community Health Councils

You can contact your local community health council by:

• phoning 0845 644 7814
• searching the Community Health Council’s website http://www.wales.nhs.uk/sites3/home. cfm?ORGID=236.

Scotland

Most NHS boards provide an independent advice and support service through local citizens advice bureaux. You can find contact details for your local CAB from:

Citizens Advice Scotland

1st Floor
Spectrum House
2 Powderhall Road
Edinburgh EH7 4GB
Tel: 0131 550 1000
Fax: 0131 550 5001
http://www.cas.org.uk/WebOfficeFinder.aspx

Making a complaint about the NHS, published by Health Rights Information Scotland, also provides guidance on the NHS complaints procedure. You can get a paper copy from:

Health Rights Information Scotland

Scottish Consumer Council
Royal Exchange House
100 Queen Street
Glasgow G1 3DN
Tel: 0141 226 5261
Fax: 0141 221 0731
Email: hris@scotconsumer.org.uk
http://www.hris.org.uk

Northern Ireland
Eastern Health & Social Services Council

1st Floor
McKelvey House
25—27 Wellington Place
Belfast BT1 6GQ
Freephone: 0800 917 0222
Minicom: 028 9032 1285

Email: enquiries@ehssc.org
http://www.ehssc.org/index.htm

Northern Health & Social Services Council

Houston’s Mill Site
10A Buckna Road
Broughshane
Ballymena BT42 4NJ
Freephone: 0800 917 0222

Email: info@nhssc.n-i.nhs.uk
http://www.nhssc.org/

Southern Health & Social Services Council

Quaker Buildings
High Street
Lurgan BT66 8BB
Freephone: 0800 917 0222
Fax: 028 3834 9858

Email: reception@shssc.n-i.nhs.uk
http://www.shsscouncil.net/index3.htm

Western Health & Social Services Council

Hilltop
Tyrone & Fermanagh Hospital
Omagh BT79 0NS
Freephone: 0800 917 0222
Fax: 028 8225 2544

Email: info@whssc.n-i.nhs.uk
http://www.whssc.org/

Housing: Northern Ireland

To complain about access to housing records, contact the Northern Ireland Housing Executive at:

The Housing Centre

2 Adelaide Street
Belfast BT2 8PB
Tel: 028 9024 0588
Email: info@nihe.gov.uk
http://www.nihe.gov.uk/housing_advice/making_a_complaint.asp

Legal action

For information and advice about how to take legal action, including how to apply to a court, contact your local citizens advice bureau or other advice agency. You can find them in the phone book if you know their name. Or you can consult Yellow Pages or http://www.yell.com/ucs/HomePageAction.do under ‘Advice’ and ‘Information services’.

You can also find the addresses of citizens advice bureaux throughout the UK on the Citizens Advice website at: http://www.adviceguide.org.uk/

www.scotconsumer.org.uk
Royal Exchange House
100 Queen Street
Glasgow G1 3DN

T: 0141 226 5261
F: 0141 221 0731

<- Medical reports | ->