Publications - Local Government
Please note: publications that relate to a specific service (i.e. education/housing/transport) can be found under those headings.
2007
Response to “Improving Local Services in Scotland: A new performance framework”
May 2007
SCC response to the consultation on a new performance framework for local services. The consultation was carried out by a project team including the Scottish Executive, COSLA, the Improvement Service and Audit Scotland.
63KB
Scrutiny and the Consumer — Literature Review
April 2007
Compiled on behalf of the Independent Review of Inspection, Audit, Regulation and Complaints Handling in Public Services in Scotland. For further information on the Independent Review visit www.scotland.gov.uk.
467KB
Transforming Public Services — Meeting the Minister
March 2007
The SCC facilitated three meetings in Ayr, Glasgow and Dundee between Tom McCabe, Minister for Finance and Public Service Reform and public service users. The discussion sessions were part of the dialogue on public service reform that took place across Scotland during 2006/07. Reports on other aspects of the Transforming Public Services agenda can be downloaded from www.scotland.gov.uk
331KB
2006
This report provides full findings of our research into the complaints system in education. SCC have also produced a summary of the research findings, click here to view summary report.
620KB December 2006
Scrutiny and the Consumer
This paper outlines the SCC approach to the scrutiny of public services, including all inspection, auditing, regulation and complaints handling functions. It argues for greater consumer involvement and focus in the activities of scrutiny bodies and for the results of these activities to be visible and available to consumers.
288KB November 2006
Housing Disrepair in Scotland
This briefing paper updates a 2004 report by SCC on the motivations of owner occupiers to maintain and repair their properties. Using data from the Scottish House Conditions Survey the briefing argues that there is some corroboration that older households are more reactive and reticent with respect to repair than others. The briefing also raises questions over the use of grants where a works notice has been served. SCC suggests that more creative and innovative support is provided to owners who need to undertake repairs.
252KB January 2006
2005
The Scottish Consumer Council response to the draft regulations on performance information
25KB November 2005
2004
Layman's Terms?
Report of research findings on the involvement of lay people in the inspection of a range of public services.
276KB December 2004
£12.00 by post
How do you rate your Council?
Report on the findings of a multi-method study of local government
performance information, including a checklist for accessible
public performance
reporting.
200KB February 2004
ISBN 0-9543408-9-2 £12.00 by post
Rights of appeal in planning
SCC response to the Scottish Executive consultation paper Rights of Appeal in Planning.
45KB July 2004
2003
Proposed Third Party Planning Rights of Appeal (Scotland) Bill
SCC response to the Scottish Executive consultation on the Third Party Planning Rights of Appeal (Scotland) Bill.
39KB December 2003
Modernising Public Local
Inquiries
SCC response to the Scottish Executive Modernising Public Local Inquiries consultation.
36KB December 2003
2002
Getting Involved in Planning
SCC Response to the Scottish Executive Consultation — Getting Involved in Planning.
45KB April 2002
2001
Statutory Performance Indicators: Consultation on the 2001 Direction
Response to Audit Scotland consultation on Statutory Performance Indicators including
recommendations.
34KB September 2001
Modernising the Complaints System: Consultation on Public Sector Ombudsman in
Scotland
SCC response to the consultation on the public sector ombudsman
which led to the establishment of a single public sector
ombudsman in Scotland.
72KB January 2001
1999
It Pays To Collect
A response to the consultation by the Joint Scottish Office/CoSLA Working Group on Council Tax Collection.
42KB February 1999
Measuring Up: A Consultative Paper regarding the Fire Service Inspectorate
in Scotland
SCC response to consultation on the future of the Fire
Service Inspectorate.
39KB December 1999
Best Value and it's Future in Scotland
SCC response to the consultation on Best Value
in Scotland.
45KB June 1999
1998
Who Deals With This
Accountability, complaints and contract monitoring in
Scottish local authorities.
247KB November 1998
ISBN 0-907067-64-6 £10.00
by post
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