Current work - Local Government

Commercial Sponsorship in the Public Sector

In 2006 the SCC published a set of guidelines on commercial activities in schools following wide-spread concern that there had been a steep increase in sponsorship, advertising and marketing projects targeted at UK schools.  To read the schools guidelines, click here.

The SCC, at the request of the Scottish Government, is now drafting guidelines to cover all public sector organisations. It is anticipated that the work will encompass both health services and local government services (such as libraries and leisure centres).

The aim of the guidelines will be to help providers and other key stakeholders assess any commercial sponsorship offered to the service and to aid businesses by providing them with clear criteria for best practice in providing sponsorship to the public sector.

The guidelines are due for publication in June 2008.

For further information please contact Jennifer Wallace, Policy Manager (email: jwallace@scotconsumer.org.uk) or telephone 0141 227 6450.

Measuring Customer Satisfaction

The SCC is working with the Improvement Service to explore whether Scottish local government would benefit from a common approach to measuring customer satisfaction. The research will also consider what this standard approach might look like.

The research is part of the Improvement Service's Customer First Programme, a transformational programme that, together with Scotland's 32 councils, is encouraging and supporting service providers re-design services around customers' needs with the aim of delivering 'first time' public services.

The research consists of:

* Workshops with local government staff to stimulate discussion about key ideas and obtain data about issues councils see as important in this area;

* A questionnaire to local government gathering information on experinece and views on measuring customer satisfaction.

* Interviews with key stakeholder to gather views on measuring customer satisfaction.

This research is being carried out by Mary Tetlow Associates.

Further details about the project and an opportunity to share your views on-line can be found at www.communities.idea.gov.uk/c/588425/home.do.

To discuss this project please contact Jennifer Wallace, Policy Manager (email: jwallace@scotconsumer.org.uk) or telephone 0141 227 6450.