Publications

2008

Complaints in the Charity Sector
23 May 2008

Full report (1.9 MB) is available here
Summary report (287 KB) is available here

Written Evidence to the Scottish Broadcasting Commission
The SCC is clear that a thriving broadcasting and creative industry in Scotland is in the best interests of consumers and that a coherent strategy for the industry as a whole is long overdue.  We believe that a stronger voice for consumers must be part of this strategy and that it will play a key role in delivering benefits to those who make programmes,those who watch them, and to the wider society.
3.14MB (large file)

2007

Rural Advocacy in Scotland
12 Novermber 2007

Scotland's rural communities need to be given a louder voice and Scottish Government policies need to be properly "rural proofed", according to the findings of a new study published by Scotland's foremost consumer organisation.

Full Report (1.27MB)

Summary (2.67MB)

Response to the Water Industry Commission’s Consultation on its Approach to the 2010-14 Price Review -
The SCC welcomes the Commission's early commitment to effective consultation on the next price review but believe that much more needs to be done to engage with ordinary consumers and also to embed the consumer perspective in the regulatory process.  Consumers should be the key beneficiaries of regulation and we would be happy to work with the Commission to help make this happen.
64KB March 2007

2006

NHS 24 PFPI strategy, 2006-2009
SCC comments on NHS 24's draft strategy
August 2006
83KB

2004

Layman's terms?

The involvement of lay people in the inspection of public services
276KB December 2004
£ 12.00 by post

Comment on advice note on public partnership forums

October 2004
25KB

NHS 24 PFPI strategy, 2006-2009
SCC comments on NHS 24's draft strategy
August 2006
83KB

Making consumer organisations work for consumers in Scotland

309KB July 2004  
£ 14.00 by post

Safer for patients, supportive of professionals

7KB June 2004

2003

Response to NHS Quality Improvement Scotland: “A Framework for Public Partnership”
26KB  July 2003

A new public involvement structure for NHS Scotland
50KB   May 2003

Response to Performance Assessment Framework Section 5: Patient Focus and Public Involvement
85KB January 2003

2002

Getting Involved in Planning- A Scottish Executive Consultation
 45KB May 2002 

Consultation and Public Involvement in Service Change- Research Report
   220KB September 2002 £6.00 by post 

Consultation and Public Involvement in Service Change- Summary Report
   31KB September 2002 £6.00 by post

Parents' views of and involvement with the Scottish Education System
A research report contributing to the National Education Debate prepared by Carole Millar Research on behalf of the Scottish Consumer Council and the Scottish Parenting Forum
   192KB August 2002 Free by post

Use of Patient Surveys in the NHS
   101KB July 2002

Public involvement structures for the NHS: A Pre-consultation - Research Report
   185KB  

Public involvement structures for the NHS: A Pre-consultation - Summary Research Report
   41KB  

Consumer Representation: Making It Work
   122KB March 2002 ISBN 1-899581-77-4 Free by post

2001

Energywatch Proposals on Lay Representation
 20KB March 2001   

2000

Involving Consumers in Policy Making

Response to Food Standards Agency consultation
 65KB September 2000  

UKCC Draft Strategy for Public Involvement
9KB July 2000  

1999

Designed to Involve: public involvement in the new primary care structures
   136KB  
ISBN 0907067 689

1998

Response to the Consultation Paper "Involvement of Consumer Panellists in the Work of the UKCC's Professional Screeners and the Health Committee"
26KB December 1998

Response to the Consultation Paper "Partners In Participation: Consultation on A National Strategy for Tenant Participation"
32KB October 1998

Response to the Consultation Paper "Parents as Partners: Enhancing the Role of Parents in School Education"
92KB May 1998

1997

The use of lay people in the inspection of public services.

Research report covering the main inspectorates in Scotland. 

£3 - phone for information

1994

Consulting Consumers: a guide to good practice for the NHS in Scotland

A report produced jointly by the SCC and the NHS in Scotland.  No longer available