Publications - Housing
2008
June 2008
188KB
Complaints in the Charity Sector
23 May 2008
Research by the Scottish Consumer Council has shown that charities in Scotland could improve their complaints processes. The research surveyed 185 charities with an income of over £500,000, these organisations make up around 5% of all registered charities but account for 91% of the gross income to the sector.
Full report (1.9 MB) is available here
Summary report (287 KB) is available here
25/01/08
228 KB
18/01/08
212 KB
2007
Consumer Experiences of Property Management Services: A case study (summary report)
This report summarises research into consumer experiences of property management services.
August 2007
Summary - 586KB
Consumer Experiences of Property Management Services: A case study (full report)
This publication reports on the full findings of the case study into consumer experiences of property management services carried out in the Dennistoun area of Glasgow in 2007.
August 2007
Full report - 664KB
Response to Office of Fair Trading study into the house-building market
16 August 2007
180 KB
Response to the single survey: fairer for everyone
15 May 2007
88KB
Briefing paper on the new Single Survey and Property Sale Questionnaire
229KB March 2007
National Accreditation Scheme for Property Managers
This briefing paper outlines the arguments for a national accreditation scheme for property managers and makes recommendations for the role and responsibilities of the scheme. It is based on the findings of a working group convened by Communities Scotland (www.communitiesscotland.gov.uk).
314KB February 2007
2006
Scrutiny and the Consumer
This paper outlines the SCC approach to the scrutiny of public services, including all inspection, auditing, regulation and complaints handling functions. It argues for greater consumer involvement and focus in the activities of scrutiny bodies and for the results of these activities to be visible and available to consumers.
288KB November 2006
'Response to HM Revenue and Customs consultation on Stamp Duty Land Tax and ARTL: Draft Regulations'
103KB October 2006
SCC response to the Communities Scotland consultation on proposals to refocus the regulation and inspection framework for housing.
172KB June 2006
Moving Home in Scotland: a guide to buying and selling your home 
MOVING HOME is one of the most stressful and expensive events in everyday life. This practical guide explains the process of buying and selling in Scotland, outlining the various options open to you and explaining the factors to be considered at every stage.
This book helps you to consider whether to move in the first place, what you can afford, and what you should look for in terms of space, location and facilities. It then explains:
•what is involved in buying and selling a home
•mortgages
•surveys and valuations
•the conveyancing process
before providing invaluable tips on surviving the actual move itself.
An essential source of information for anyone considering moving home.
Published by The Stationery Office Limited - ISBN 0114973296 — £8.99
Order your copy today from:
The Stationery Office (TSO)
71 Lothian Road
Edinburgh EH3 9AZ
Tel: 0870 606 5566
Fax: 0870 606 5588
Email: enquiries@tsoscotland.com
Internet: http://www.tso.co.uk
The Regulation of New House Building in Scotland
Report of a seminar held jointly by the Scottish Consumer Council and the Law Society of Scotland on the Regulation of New House Building in Scotland.
193KB March 2006
Housing Disrepair in Scotland
This briefing paper updates a 2004 report by SCC on the motivations of owner occupiers to maintain and repair their properties. Using data from the Scottish House Conditions Survey the briefing argues that there is some corroboration that older households are more reactive and reticent with respect to repair than others. The briefing also raises questions over the use of grants where a works notice has been served. SCC suggests that more creative and innovative support is provided to owners who need to undertake repairs.
252KB January 2006
2005
Regulation of the New House Building Market in Scotland
Policy report highlighting the need for greater consumer protection for those buying new build houses.
247KB January 2005
Free by post.
2004
Common Repair, Common Sense: A homeowner´s guide to the management and maintenance of common property
SCC was responsible for compiling the text for “Common Repair, Common Sense” Community Scotland's new guide for homeowners on the management and maintenance of common property. Alternatively, copies can be obtained free from HomePoint on 0131 313 0044.
1.1MB November 2004
Maintaining Houses — Preserving Homes
Response to the Scottish Executive consultation on the proposals for housing legislation.
62KB November 2004
Tenements (Scotland) Bill
SCC written evidence to the Justice 2 Committee on the Tenements (Scotland) Bill.
201KB March 2004
Will the Real Owner-Occupier Please Stand Up?
An SCC policy report written by Tony O'Sullivan about what motivates owner-occupier repair and maintenance expenditure in Scotland.
148KB January 2004
Free by post
2003
Response to Tenements (Scotland) Bill consultation
SCC response to the Scottish Executive consultation on the Tenement (Scotland) Bill.
52KB July 2003
Open House?
A Study of Tenants Organisations in Scotland. The summary can be downloaded here.
1.18MB March 2003
2002
Getting Involved in Planning
SCC Response to the Scottish Executive Consultation — Getting Involved in Planning.
45KB April 2002
2001
Title Conditions (Scotland) Bill
SCC response to the Scottish Executive consultation on the Title Conditions (Scotland) Bill.
43KB July 2001
Consumers and the House-buying Process in Scotland
SCC research report examining various aspects of the buying process including its length, the incidence of delays and problems, and levels of satisfaction.
108KB June 2001
ISBN 0-907067-92-1 £10.00 by post
2000
Better Homes for Scotland's Communities: The Executive's Proposals for the Housing Bill
SCC response to the Scottish Executive proposals for the Housing (Scotland) Bill 2001.
152KB September 2000
Home Truths
A report on research into the experiences of recent house buyers in Scotland. Findings of survey research on new house buyers in Scotland, the report makes a number of policy recommendations to the Scottish Parliament, the Scottish Executive, the Office of Fair Trading, the Council of Mortgage Lenders and solicitors.
1.1MB August 2000
ISBN 0 907067-85-9 £14.00 by post
Stage 2 of the Abolition of Feudal Tenure etc (Scotland) Bill
Parliamentary briefing to Justice and Home Affairs Committee on the abolition of feudal tenure.
46KB March 2000
1999
In a fix
The views and experiences of owner occupiers in Scotland sharing common repairs responsibilities with the Council. Report of quantitative research with owners in six council areas leading to a number of recommendations for the Scottish Parliament, solicitors, national bodies and local authorities.
457KB July 1999
ISBN 0-907067-71-9 £12.00 by post
1998
Developing Best Value For Housing Services— Housing Quality Plan Guidance
SCC response to the Scottish Executive consultation on Best Value for Housing Services.
25KB Feburary 1998
Partners in participation
SCC response to the Scottish Executive consultation on a national strategy for tenant participation.
32KB October 1998
Factors in Common
Report on research into how local authorities manage common repairs to property in mixed ownership in Scotland.
2.3MB May 1998
1996
Draft Code of Guidance on Homelessness
SCC response to Scottish Homes consultation on guidance on housing homeless persons.
123KB September 1996
Review of Design Guidance for Housing Older and Disabled People
SCC response to Scottish Homes consultation.
153KB November 1996
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