Consumer rights
Today’s consumer protection laws provide consumers with a wide range of rights to protect them when things go wrong. These laws protect consumers when buying goods and services, whether on the high street, by mail order or over the internet, and taking out credit to pay for these.
It is important that these laws keep pace with:
-
a changing society
-
increased consumer expectations.
and that consumers are:
-
aware of their rights
-
confident about enforcing them.
The Scottish Consumer Council is regularly consulted on proposed reforms to UK consumer laws, and works to ensure that the interests of consumers in Scotland are taken into account by the government.
Scottish consumers - UK and Europe
Scotland is now subject to Scottish, Westminster-based and European legislatures. It is vital that the operation of the Scottish Parliament reflects the interests of Scottish consumers. It is also crucial that Scottish consumers are not put at a disadvantage at UK and European level because of the separateness of the Scottish legal system and/or uncertainty as to whether particular issues are devolved or reserved.
Consumer credit issues |
Consumer advice |
|
Work
on consumer credit issues can be found separately under
the topic heading Money matters.
|
Please
note that the SCC is unable to provide individual advice
on consumer rights. For advice on your rights please
go to Consumer advice where you can find
links to organisations that can help you.
|
copyright notice
privacy policy
terms and conditions
how to view pdf documents