About the Scottish Consumer Council

The Scottish Consumer Council’s (SCC) purpose is to make all consumers matter. We are an independent policy organisation with a solid foundation in consumer research.

We have a special focus on the needs of disadvantaged consumers. Over the years, we have been able to bring about real benefits for consumers, across the broad range of issues, which affect people’s lives including:

health,

education,

justice,

local government,

food.

We seek to ensure that the consumer agenda has high priority with policy- and decision-makers:

within Scotland,

at Westminster,

in Europe.

The Scottish Consumer Council in action

The Scottish Consumer Council has advocated for consumers for over 30 years – bringing about improvements in market choice (our campaign for competition in domestic air services), access to justice (establishment of the small claims procedure and the first in-court advice project), and consumers’ rights (our work on common repairs in housing).

Representing consumers' interests
The SCC works to represent consumer interests to policy-makers, regulators and suppliers, researching the experiences of consumers and identifying ways in which the provision of goods and services can be improved for everyone.

We advocate for change, working with the providers of goods and services to ensure our policy solutions work in practice. We complement this work through our management of key national development projects which keep us in touch with grass roots concerns and offer practical solutions and support to vulnerable and excluded consumers.

Publication scheme

All information that we make publicly available, is declared in the publication scheme for National Consumer Council. This document describes:

types of information we publish,

how we make the information available

if the information will be available free of charge or on payment.

NCC Publication scheme
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The standards you can expect from the Scottish Consumer Council

When you contact the SCC:

A courteous, prompt and helpful response from all members of staff

When you order an SCC publication:

An explanation of how to order and pay for the publication

Despatch of the publication within five working days OR an explanation about any delays in meeting this timescale

If a publication is supplied in poor condition, prompt replacement or a full refund of the cost.

When you buy any goods, including SCC publications, you have various legal rights. The standards we have set ourselves for supplying publications do not limit your legal rights in any way.

If you have complaints about our work

The SCC both commissions its own research and carries out research for other people. We also work in partnership with other organisations and we receive funding from various sources for project work. Our complaints procedure applies to all these functions and we have internal guidelines for ensuring that they are carried out to a high standard. The procedure also covers complaints about our recruitment practice which adheres to our equal opportunities policy.

Link to complaints procedures

Reporting and monitoring complaints about the SCC

We will report on the complaints we receive during the year in the National Consumer Council Annual Report, available free on request.

Complaints contact

Trisha McAuley
Head of Corporate Resources

Scottish Consumer Council
Royal Exchange House
100 Queen Street
Glasgow G1 3DN

Telephone: 0141 226 5261
Fax: 0141 221 0731
Textphone: 0141 226 8459
 tmcauley@scotconsumer.org.uk